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Guidance on building better digital services in government
Kelley Holden has been working on the Digital Analytics Team over at the Consumer Financial Protection Bureau since March 2014. She and her team are passionate about web analysis and data, and want to share their knowledge with others who are looking for a simple and easy tool for their analytics needs.
We know there are many ways to use A/B testing to inform decision making at your agency – this is a quick introduction on the many ways CFPB has used it to improve UX across their website.
One large issue my team has run into when analyzing and reporting data across different states is knowing whether sessions within an area are higher due to more interest, or a larger population. Time after time, we see the states with the largest populations show up with the largest amount of traffic, like the graph